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Contact Center Performance
CCP is an innovative contact center optimization system developed to pinpoint performance diminishes in real time, and enable implementing targeted efficiency enhancing actions while also protecting customer satisfaction and loyalty.
-Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators
-Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics
-Drilling down to the single call, hour or operator allows isolating the root cause of problems
-Based on Qlick View for real time data updating and analysis
-Smoothly interfaces with all relevant organizational systems
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