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We all know that humans are social animals and the basis of our social being is 'interpersonal communication'. One look at our evolution and it becomes absolutely clear that we are wired to connect, because there is no other way we would have survived all that we did. But are we connecting anymore? Look around and you would find that if not destroyed, the very basis of our social being is surely under serious threat.
At homes, fathers are busy staring at their smart-phones, mothers are busy watching television, kids are busy with their videogames and teenagers are tuned into a song in the I-pod. Similarly, at workplace, bosses are busy looking at laptops and employees are either logged into their company's intranets or some social networking sites. Even the education hasn't remained unaffected. Teachers are looking at their PowerPoint Presentations rather than at students and students are also preferring online videos to learn from.The scene in business is no different either. Customers are choosing e-commerce websites over a real shopping experience and Customer Care Executives are busy checking out customer records in CRM software rather than relating to the very same persons standing in front of them.
Yes! We are looking less at people, listening to them less, being less mentally-present in conversations and are paying lesser attention to their reactions. Those speaking silences and subtle interactions of the past are today struggling in the impulsive hands of 'Poke, Ping & Post'. And with decreasing attention span and declining face-to-face contact, people are finding it hard to relate to each other, connect with each other and hold on to relationships. That's what makes social intelligence such an important virtue to develop.
We, at Socialigence, define Social Intelligence as 'Observing nonverbal behavior and understanding emotions for greater interpersonal effectiveness and self-management'. Yes! If we develop renewed interest and caliber to pay attention to people and to what they are conveying without saying it, then this simple change has a potential to enrich our lives as social beings to a great extent.
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