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You have long years of experience in the IT/CALL CENTER field and you really know your stuff. But when you go to conferences or offer to speak to local user groups, nobody knows your name and you can't command the high consulting rates the IT/CALL CENTER superstars are bringing in. How do you establish yourself as an expert in this industry and build a reputation outside your own organisation. It requires a lot more than just being good at your job. Here are 10 things you can do to get yourself recognized as one of the IT/CALL CENTER elite.
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