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* Hardware repair? We will repair or replace any failed or questionable components including CPUs, memory, motherboards, power supplies, video cards, hard drives, etc.
We cannot guarantee that the replacement part will be identical to the original, but it will be functionally equivalent or better. You will be billed for the University's direct and indirect costs involved in acquiring the parts.
* Data Recovery? Whenever possible we will recover existing data to transportable media or restore it to your system after repairs are completed. If we are unable to recover your critical data we will give you the option of sending your drive to a data recovery service at your expense. You are responsible for letting us know if there is data on your computer that you need recovered before we begin repairs.
* Operating System troubleshooting and repair? We will make every reasonable attempt, up to and including formatting and reinstalling the operating system, to repair problems due to operating system corruption, viruses, spyware, etc. We cannot and will not install invalid or illegal operating systems or software. If it is necessary to reinstall your operating system you will be responsible for providing us with original disks and a Certificate of Authenticity prior to the reinstall.
Configuration to meet minimum campus network security requirements - We will apply all necessary patches and updates to your system, verify or install if needed the campus standard anti-virus software, enable and configure the firewall, and make every reasonable effort to ensure the machine is free of viruses, spyware, etc. We will configure your system to automatically apply needed patches and updates at regular intervals in order to keep the machine as problem free as possible.
* Software Installation? In most cases we will install standard office suite applications, web browsers, e-mail clients, etc., as long as you are able to provide us with the appropriate installation media and proof of license.
Configuration of such applications will generally be your responsibility to ensure that they operate correctly in your environment, as will installation of any non-standard software.
Operating System troubleshooting and repair
Configuration to meet minimum campus network security requirements
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